Specialty Product Associate II – Trade & Working Capital Operations
| Company | JP Morgan Chase |
|---|---|
| Location | Tampa, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- Minimum 12 years of Trade experience
- Strong business knowledge on Trade products, processes and system knowledge.
- Excellent Customer Service Skills to handhold irate clients or internal stakeholders.
- Excellent attention to detail, and an ability to know when a deep dive approach is appropriate.
- Ability to drive results through a hands-on approach.
- Excellent verbal and written communication skills, and adept to communicate with all levels of the business and technical parts of the organization
- Ability to partner with demanding stakeholders, managing their expectations while developing strong working relationships with them
- Understanding of operational risks and related controls, audit and internal control framework
- Confidence to challenge, and be challenged, whilst remaining a positive ‘can-do’ outlook
- Commendable knowledge on Structuring/Vetting of SBLC/Guarantee
- Working knowledge of Uniform Customs and Practice for Documentary Credits; UCP 600, International Standby Practices: ISP98 & Guide to ICC Uniform Rules for Demand Guarantees URDG 758, Boycott regulations, and Office of Foreign Assets Control (OFAC) compliance.
Responsibilities
- Process transaction Standby letter of credit/Bank Guarantees – issuance, amendments & payments including compliance screening for the relevant documents.
- Ensure accountability that the unit complies with the JPMC risk & control policies and processes. Training/Mentoring the team periodically to upskill the team’s knowledge. Accountable for integrity of process, operations and associated results.
- Analyze the processes and identify improvement areas and suggest/execute the action plan to improve the efficiency and turnaround time.
- Think through problems, manage the crisis situations through proper escalation matrix and motivate team
- Develops and exercises business plan, internal procedures and demonstrates an ability to lead projects, offer innovative solutions and cost efficiency opportunities
- Supports a wide range of stakeholders (Product, sales, client service, partner site and Tech support)
- Build the effective relationships with management and internal stakeholders, also should have ability to influence them where necessary
- Monitor KPI/KRI on daily/weekly basis and recommend through process change wherever necessary for improvement
- Timely escalate the Risk/Concern items through proper escalation Matrix and drive for resolution
- Monitor the Daily/Weekly/monthly activities are performed as excepted, monitor the queue through various dashboard to assign the task and get it completed within agreed timeline.
Preferred Qualifications
- Certificate for Documentary Credit Specialists (CDCS) and Certificate for Specialists in Demand Guarantees (CSDG) a plus
- Strong Knowledge on SWIFT Messages types associated with Standby/Guarantee will be appreciated.