Patient Services Associate
| Company | Akumin |
|---|---|
| Location | Florida, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad |
Requirements
- High School Diploma or equivalent experience required.
- 6 months to 1 year of medical or related training and/or experience required.
- Computer literacy and experience with general office equipment required.
- Strong multi-tasking abilities and communication skills.
- Ability to work well with physicians, patients, and coworkers; excellent interpersonal and customer service skills.
- The COVID-19 vaccination is/may be a condition of employment.
- All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
Responsibilities
- Makes outgoing calls and receives incoming calls to remind patients of scheduled appointment and instructions, schedule appointments and pre-register patients for medical scans; contacts patients and referring physician offices to schedule appointments.
- Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration/reminder calls.
- Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility.
- Enters all information into the applicable computer system in accordance with documented work processes.
- Determines customers’ needs based on incoming calls; transfers callers to appropriate staff; escalates calls as necessary to Patient Services Supervisor or Patient Services Lead as appropriate.
- Completes any additional job duties as assigned.
Preferred Qualifications
-
No preferred qualifications provided.