Engineer 1 – Activation
| Company | Comcast |
|---|---|
| Location | Naperville, IL, USA |
| Salary | $27 – $27 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Critical Thinking Problem Solving
- Customer-Focused
- Professional Etiquette
- Professional Integrity
- Relationship Building
- Teamwork
- Technical Knowledge
- Workplace Organization
- Bachelor’s Degree
Responsibilities
- Perform configuration, turn-up and testing of managed services equipment for day 1 customer installations and day 2 support of existing customers.
- Work with off-net providers to troubleshoot connectivity issues with circuits or vendor supplied Customer Premises Equipment (CPE).
- Use various software systems and applications to effectively troubleshoot issues and equipment relating to underlying network connectivity, as well as to identify configuration and other related issues with managed services equipment.
- Train and mentor supported teams.
- Collaborate with and foster relationships with internal and external customers.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Preferred Qualifications
- Some combination of coursework and experience
- Extensive related professional experience