Senior Implementation Manager

Company	CVS Health
Location	New Mexico, USA, Washington, USA, Kansas, USA, Pennsylvania, USA, North Dakota, USA, Oregon, USA, Delaware, USA, Iowa, USA, California, USA, Washington, DC, USA, Vermont, USA, Wyoming, USA, Texas, USA, Montana, USA, Jackson Township, NJ, USA, Florida, USA, Waterbury, CT, USA, Nevada, USA, South Carolina, USA, South Dakota, USA, Georgia, USA, Arizona, USA, Concord, NH, USA, Mississippi, USA, Tennessee, USA, Virginia, USA, Minnesota, USA, Colorado, USA, Nebraska, USA, Rhode Island, USA, Kentucky, USA, West Virginia, USA, New York, NY, USA, Maryland, USA, Wisconsin, USA, Maine, USA, Massachusetts, USA, North Carolina, USA, Oklahoma, USA, Missouri, USA, Ohio, USA, Indiana, USA, Louisiana, USA, Michigan, USA, Illinois, USA, Alabama, USA, Idaho, USA
Salary	$54300 – $159120
Type	Full-Time
Degrees
Experience Level	Mid Level, Senior

2 to 5 years in depth knowledge of Health Plans/Benefits Implementation experience
2 to 5 years Health Plans/Benefits Implementation experience
2 years project management and leadership experience
Negotiation and conflict resolution skills across various levels of the organization
Ability to remain flexible yet focused during stressful situations
Attention to detail and accuracy while focusing on overall project deliverables
Ability to express complex concepts in a clear and concise manner
Highly organized and able to quickly prioritize multiple assignments with high quality results

Directing all aspects of customer benefit plan implementation of Self-funded New Business Clients
Partnering with all key internal and external stakeholders to proactively identify and address critical implementation issues
Acting as a single point of contact for benefit plan implementation
Mediating and coordinating resolution of all project deliverables and implementation related tasks
Developing and executing implementation strategy consistent with customer expectations
Ensuring strategy is administered in accordance with all performance guarantee arrangements
Engaging team members to follow through on their responsibilities
Evaluating impact of customer requested exceptions and developing reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations
Soliciting and assessing internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process