Fraud Support Associate I
| Company | Fidelity National Information Services |
|---|---|
| Location | Little Rock, AR, USA, Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or GED
- 2 years of customer service experience
- Outstanding customer service skills (verbal and written) that foster customer satisfaction
- Excellent computer navigation and operation skills
- Ability to work independently and in a team environment
Responsibilities
- Receive calls to verify activity on Credit, Debit and Prepaid cards with the cardholders and our Issuers
- Participate in department initiatives to improve efficiencies
- Stay up-to-date on changing fraud trends
Preferred Qualifications
- Prior call center experience
- Banking experience is preferred