Revenue Strategy & Operations Director

Revenue Strategy & Operations Director

Requirements

• Bachelor’s degree in Business, Management, or related field; MBA degree preferred.
• 10 + years of experience in Revenue Operations, Business Operations, Strategy, or related roles
• 5 + years of experience within B2B SaaS, preferably within GTM or customer success functions
• Proven track record of designing and executing complex revenue processes, with a deep understanding of customer lifecycle management, renewals, and post-sale operations.
• Strong strategic thinking, analytical skills, and problem-solving abilities, with a demonstrated ability to use data to drive decision-making and business impact.
• Advanced Excel skills, including data modeling, scenario analysis, and forecasting. Familiarity with BI tools (e.g., Power BI, Tableau) to analyze business performance and surface key data insights.
• Proven ability to create compelling, executive-ready presentations that clearly communicate insights and recommendations.
• Highly independent and self-motivated, with the ability to work rapidly and productively with general direction in a fast-paced, high-growth environment.
• Proven ability to drive results in a highly matrixed organization, leveraging strong collaboration, communication, and project management skills.
• Demonstrated success leading change management efforts and enabling cross-functional teams on new initiatives, tools, and processes.

Responsibilities

• Serve as a trusted advisor to senior leaders across Customer Success, Sales, Revenue Operations, and Product, driving alignment on key business priorities and ensuring execution excellence.
• Influence cross-functional initiatives that enhance customer retention, revenue predictability, and operational scalability.
• Design and implement a scalable, best-in-class renewals process by streamlining collaboration across Customer Success, Sales, and Finance.
• Partner with Sales Operations and BI teams to enhance automation within Salesforce and analytics tools, improving forecasting accuracy and operational efficiency.
• Lead strategic change initiatives to enhance Renewals and Customer Success operations, ensuring smooth adoption of new processes, tools, policies, and performance metrics.
• Develop and deliver enablement programs that drive efficiency and execution excellence across global teams.
• Conduct complex data analyses to provide strategic insights that inform leadership decision-making and long-term planning.
• Develop high-impact executive-level presentations that translate data into actionable insights, shaping company-wide initiatives and business outcomes.
• Own and drive business review cadences (e.g., forecasting, churn analysis, QBRs) that improve accountability and drive churn reduction.
• Develop and refine key performance indicators (KPIs) that measure customer health, renewal probability, and organizational effectiveness.
• Collaborate with BI and analytics teams to design real-time, intuitive dashboards (e.g., Power BI) that enable data-driven decision-making.

Preferred Qualifications

• MBA degree preferred.