Skip to content
Director – Business Application Delivery
| Company | LogicMonitor |
|---|
| Location | Austin, TX, USA |
|---|
| Salary | $151200 – $189000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Expert or higher |
|---|
Requirements
- 10+ years of experience in IT or enterprise applications, with at least 3+ leadership responsibility of global teams.
- Proven experience managing cross-functional application implementations in areas like Salesforce (Core, CPQ, Billing), NetSuite, HRIS, or Finance systems.
- Strong understanding of Agile/Scrum methodologies and SDLC best practices.
- Proficient in Jira, Confluence, or other project and collaboration tools.
- Demonstrated ability to lead teams, manage stakeholders, and deliver projects on time and within scope.
- Excellent communication and organizational skills.
- A passion for business process improvement and a proactive, service-oriented mindset.
- Experience using AI tools to enhance productivity, innovation, or problem-solving.
Responsibilities
- Lead business requirements gathering, software/vendor evaluation, and delivery planning for enterprise applications.
- Drive the creation and alignment of project and capability roadmaps in collaboration with business leaders.
- Manage project timelines, resource planning, and cross-functional coordination to ensure successful execution.
- Oversee the configuration, integration, and release management of platforms like Salesforce, CPQ, MRP, HRIS, and Finance systems.
- Build and lead a team of application analysts, administrators, and developers; provide mentoring and guidance on system architecture and delivery best practices.
- Foster a collaborative and accountable team culture focused on quality and continuous improvement.
- Establish and manage SLAs for application uptime, support response, and resolution.
- Partner with IT Ops and InfoSec to ensure systems meet compliance, data quality, and security standards.
- Define and track metrics to measure system effectiveness and business impact.
- Serve as the primary point of contact for business users, working closely with department leaders to prioritize and deliver solutions that improve workflows and user experience.
- Collaborate with stakeholders to plan enhancements, train end users, and drive adoption.
- Support contract negotiation and vendor management efforts to ensure cost-effective licensing and support services.
- Assist in the planning and tracking of project budgets, staffing needs, and system investments.
Preferred Qualifications
No preferred qualifications provided.
