Technical Support Analyst
| Company | Waystar |
|---|---|
| Location | Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Honesty and integrity – always doing the right thing for our clients
- Passion for service and a dedication to client satisfaction
- A curious nature that seeks to understand the root of the issue
- Focused on delivering on our promises
- Willing to do whatever it takes to always bring our best work
- Unafraid to move with speed and efficiency to make things happen
- A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
Responsibilities
- Provide exceptional support to our clients with meaningful and thoughtful communication– via phone (inbound and outbound calls), online support requests, and live chat
- Be a problem-solver that seeks to understand the heart of each client’s issue. You are technically savvy and a thorough troubleshooter
- Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
- Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction
Preferred Qualifications
- Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
- Prior use of Salesforce or another customer relationship management software
- Bachelor’s Degree