Benefits Administrator

Minimum 3 years of relevant work experience in the benefits domain
Exceptional problem-solving skills, documentation and multi-tasking skills
Excellent written and verbal communication skills
Excellent teamwork skills – able to collaborate and build strong relationships with clients and internal teams
Demonstrate enthusiasm, team spirit, strong work ethic and flexibility
Ability to handle multiple urgent priority issues concurrently and prioritize conflicting demands without supervision
Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility
Ability to generate a sense of urgency and bring together appropriate teams
Ability to understand and use current technology tools and have a very good knowledge of Microsoft Office (Word, Excel, etc.)

Resolve client inquiries by phone, email support or ticketing system with the ability to handle sensitive escalated issues
Understand business requirements, build test cases and test software changes
Troubleshoot problems by researching, analyzing and identifying symptoms and cause
Meet client deadlines according to the service level agreements by appropriately managing and prioritizing assigned tasks while ensuring quality control
Comply with the best practices available including standards of confidentiality and peer review
Participate in special projects as well as new implementations, according to the needs of the department
Recognize business process inefficiencies and recommend improvements
Build knowledge management through regularly documenting and sharing lessons learned, Q&A to the team’s knowledge base
Occasionally required to work outside regular business hours to perform business systems testing