Director HR & Financial Solutions I – Tax Filing

Director HR & Financial Solutions I – Tax Filing

Requirements

• Bachelor’s degree or relevant work experience required
• 10+ years’ experience in payroll tax filing and/or related field required
• Advanced understanding of payroll tax/payroll tax filing and/or related subject matter expertise
• Advanced understanding of payroll tax filing regulatory and legislative guidelines
• 7+ years’ experience in client interaction and client management
• 7+ years’ experience in people leadership / management experience
• 5+ years’ experience leading managers and/or team supervisors
• 5+ years Payroll tax software processing experience
• Medium level project management experience – ability to lead efforts with organizational skill using basic project plans and facilitation skills
• Strong leadership and management skills with ability to inspire and motivate teams to achieve excellence
• Excellent written and verbal communication skills required, ability to collaborate with various audience levels
• Successful background in Operational Management
• Experience in outsourcing and/or consulting with a focus on payroll tax, tax filing or very related field

Responsibilities

• Lead and inspire a team of professionals to embrace change and drive excellence across all aspects of quality management
• Evaluate existing frameworks, systems, and processes to identify areas of improvement and optimization
• Drive continuous improvement initiatives to streamline processes, increase efficiency, and maximize resource utilization
• Collaborate closely with cross-functional teams to ensure alignment and integration of quality initiatives and delivery
• Using defined key performance indicators (KPIs) and metrics, assess the effectiveness of ongoing operations and training
• Lead, guide, and direct the team in prioritizing critical issues, provide technical support, guidance, and direction to ensure the right client support is delivered in a timely and effective manner
• Lead daily activities of the team to ensure that all work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals
• Develop internal partnerships to achieve creative, efficient solutions to client opportunities
• Consult with client(s) to resolve and/or communicate complex issues
• Educate clients and provide subject matter expertise for payroll tax filing
• Educate and adhere to tax filing point of view, support development and updates to point of view
• Liaison with Client and Payroll Client teams to resolve items related to tax filing
• Serve as an acting backup to the leadership of your organization (up, down, and across)
• Provide support regarding client escalation(s) for issues. Develop an action plan and oversee resolution efforts
• Provide direct feedback to associates on opportunities to enhance services provided to the client
• Ensure and support compilation, reporting, and analyzing of metrics. Use metrics to drive improvements and close process gaps
• Analyze team statistics and prepare reports
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed
• Mentorship and develop managers and colleagues, also managing performance and accountability
• Participate in and/or conduct interviews to ensure appropriate hiring and onboarding of colleagues with a proper fit for our team, experience, and skillset needs
• Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery
• Coordinate and/or provide needed training for new colleagues or processes
• Coordinate and actively support SOP development, training, communication to team and maintain updates

Preferred Qualifications

• Master Tax experience highly preferred
• ADP Smart Compliance experience desired