Onboarding Program Manager

Onboarding Program Manager

Requirements

• 7+ years in program management, employee onboarding, employee experience, or related roles, ideally in high-growth or complex environments
• Demonstrated ability to build from scratch—strong design instincts, project management rigor, and high operational standards
• Experience supporting diverse workforces across hourly, technical, and corporate populations
• Strategic systems thinker with an eye for detail and ability to execute independently
• Strong communication skills, executive presence, and ability to influence cross-functionally
• Strong judgment and instincts, paired with curiosity and a willingness to evolve based on feedback and learning
• Assertive and credible, with the ability to lead through influence and build trust across functions and levels—especially in environments without direct authority
• Experience navigating highly matrixed organizations with multiple stakeholders and competing priorities
• Metrics-oriented and able to translate program performance into business outcomes
• Experience with tools like Confluence, WorkRamp, Lattice, or other learning and knowledge platforms

Responsibilities

• Design and implement a world-class, global employee onboarding program from 0 to 1, including Week One, 30-60-90 Day, and First-Year experience frameworks
• Create tailored onboarding journeys across diverse employee populations—from hourly plant workers and field technicians to corporate and technical teams
• Build the onboarding infrastructure and tools to support scale, including systems, workflows, communications, playbooks, checklists, and dashboards
• Drive creation of onboarding content in partnership with subject matter experts, L&D, and business units to reflect real workflows, tools, and values
• Establish success metrics and continuously iterate based on data and feedback, including new hire experience, employee engagement, quality of hire, first year retention, productivity and impact
• Serve as the connective tissue between Recruiting, L&D, HRBPs, IT, and Workplace to ensure a seamless and impactful new hire experience
• Travel regularly to immerse in local teams and environments—corporate offices, data centers, manufacturing facilities, and construction sites—so onboarding is grounded in reality, not theory
• Ensure brand consistency and a cohesive visual identity across all onboarding communications, content, and collateral
• Facilitate onboarding sessions and new hire welcome experiences regularly to ensure consistency and connection
• Identify, train, and enable a cohort of top facilitators to deliver inspiring, high-quality day one orientation experiences
• Make this an in-person-first program, especially for day one orientation, to build connection and cultural clarity from the start
• Support change management and drive adoption across multiple stakeholders, including leaders and frontline managers
• Build mechanisms for feedback and storytelling that evolve the onboarding journey and bring our culture to life
• Contribute to the broader People Experience agenda by identifying opportunities around preboarding, internal mobility onboarding, contractor onboarding and manager enablement

Preferred Qualifications

• Background in employee storytelling, first-year engagement, or manager onboarding a plus
• Willingness and excitement to travel at least one week per month—and up to two weeks per month (approximately 3 nights per trip) in year one—to deeply understand our operations and people