Group Leader – Customer Service
| Company | CSL |
|---|---|
| Location | Tulsa, OK, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- High school diploma or equivalent required
- Minimum of 18 months experience in a clerical or customer service related position, preferably in health care of plasma collection environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
Responsibilities
- Assists qualified donors in completing the screening process
- May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center
- Educates new donors on the use of therapeutic products made from donated plasma
- Answers the telephone and assists in providing appropriate information to the caller
- Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process and notifies appropriate staff
- Maximizes donor flow by allocating staff and resources to appropriate center area or task
- Conducts daily calibration of equipment according to SOP and Plasma Operating Procedures (POP)
- Provides guidance and technical training on processes and procedures to reception staff and other staff as required
- Supports center management by providing input into staff scheduling, and resolves minor donor relations and technical procedure issues
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in SOPs
- Understands the policies and procedures associated with hyper immune programs at the center if applicable
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed
- Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
- Maintains confidentiality of all personnel, donor and center information
- May be cross-trained in other areas to meet the needs of the business
- Perform other job-related duties as assigned.
Preferred Qualifications
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.