Technical Support Specialist
| Company | PatientPoint |
|---|---|
| Location | Tampa, FL, USA, Cincinnati, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Minimum 2 years’ experience in customer service role.
- Consistent ability to craft clear, grammatically correct, and professional business communication.
Responsibilities
- Ongoing daily outreach to customers to provide level one technical support
- Build relationships with both customers and vendors
- Efficiently respond to practice and partner questions issues; effectively collaborate with appropriate service resources to ensure resolution in a timely manner
- Meet performance standards for quantity and quality of customer interactions
- Autonomously manage and troubleshoot issues
- Develop thorough knowledge and understanding of customer challenges, expectations and success measure
- Develop ongoing documentation of practices for all customer interactions
- Work collaboratively with internal Customer Success and Onboarding Teammates
Preferred Qualifications
- Strong work ethic and quality standards
- Detail-orientation – strong attention to detail and focus on accuracy
- Proven problem solving and decision-making skills