Program Manager Quality Safety and Experience

Program Manager Quality Safety and Experience

Requirements

• Bachelor’s Degree in healthcare administration, business, communications or related field
• 5 years of relevant experience in healthcare preferably in performance management, quality improvement, patient safety, patient experience and/or outcome reporting
• 3 years of relevant experience in a formal or informal leadership role
• 3 years of relevant experience creating, communicating, and executing on vision, strategy, and roadmaps, building relationships with diverse stakeholders, leading and influencing cross-functional teams in creating successful initiatives, without formal authority
• 3 years of relevant experience working with nursing leaders and physicians from diverse backgrounds and perspectives in acute, ambulatory, chronic, and preventive care environments

Responsibilities

• Provides guidance and feedback to improvement teams and leaders on skill development and team effectiveness. Actively participates and contributes to system-wide training courses on quality, safety, and experience.
• Creates, maintains and executes on program goals. Liaisons between system leadership and local executive team within assigned regions, locations, and service lines. Evaluates performance of a location in the context of overall Corewell Health performance in QSE. Brings insight and best practice to advance the performance of the region(s), location(s), and service lines.
• Maintains effective business partnerships to ensure goals are communicated effectively and work is prioritized appropriately to achieve those goals. Uses data and influence to highlight strengths and success as well as opportunities for improved performance. Communicates effectively to coach towards excellence and overcome barriers to achieve outcomes.
• Coordinates and integrates work of improvement team members throughout a designated area while maintaining a visible leadership presence locally and within the system team. Connects with regional and system leadership to stay abreast of new developments in healthcare quality, safety, and experience. Prepares and/or provides regular reports to relevant governing bodies as requested. Researches various issues related to areas of assigned oversight as requested by executive leadership. Reviews data, prepares reports of findings and conclusions in narrative or graphical formats.
• Participates with system team members to implement clinical outcome measures for quality improvement, patient and staff safety, patient/family experience, cost and complication reduction, benchmarking, and the implementation of evidence-based practices.
• Achieves performance targets aligned with organizational goals that cascade to their QSE area of oversight by identifying key actions and then effectively operationalizing action plans with partnership with other key stakeholders to achieve those targets. Makes data-informed decisions to ensure success.
• Role requires significant, regular in-person presence at assigned hospital/regional locations.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Preferred Qualifications

• Master’s Degree MPH, MBA or other related area
• 3 years of experience in community hospital and private practice environments
• 3 years of clinical experience
• LIC-Registered Nurse (RN) State of Michigan