Technical Support Specialist I
| Company | Relay |
|---|---|
| Location | Raleigh, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 2+ years experience in customer service and/or technical support within a transferable industry
- Excellent communication skills (written and verbal) with the ability to explain technical information clearly and concisely to a variety of audiences.
- Familiarity with technology and a curiosity to dig in and problem solve problems without being handed the solution
- Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Positive attitude, career-oriented, self-motivated, willingness to work in an ever-changing environment
- The ability to receive and apply constructive feedback to continuously improve your performance.
Responsibilities
- Provide support on Relay enterprise products through multiple channels i.e. phone, email, chat, video, etc. We utilize Zoho Desk, Zoho CRM, and GoTo Connect
- Troubleshoot Relay enterprise issues by providing excellent verbal and written customer communications while clearly summarizing, notating, and researching within the customer relationship management (CRM) and ticketing systems
- Continuously expand your technical expertise and stay up-to-date on the latest Relay product developments.
- Work closely with internal teams (Customer Success, Supply Chain, Billing, Product, Engineering) to ensure timely and effective resolution of customer issues.
- Meet individual key performance indicators (KPIs) and contribute to team objectives and key results (OKRs).
- Work a support on-call rotation every two months
- Less than 5% domestic travel as needed.
Preferred Qualifications
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No preferred qualifications provided.