Customer Service Representative
| Company | Altium Packaging |
|---|---|
| Location | Monterey, TN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or its equivalent
- Two years prior customer service experience
- Knowledge of MS Office
Responsibilities
- Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution
- Resolve routine and basic problems and communicate solution or requested information to the customer
- Analyze a customer’s service needs and refer to other service or technical departments for follow up as needed
- Monitor the blow mold machines to ensure quality of product and its processing
- Order entry & maintenance
- Shipping verification
- Pricing verification
- Input customer feedback into the Quality Database & Customer Feedback Database
- Assist with customer inventory management
- Manage customer owned inventory (labels, corrugate, etc.)
- Manage customer specific finished goods
- Assist with the management of obsolete inventory
- Assist with accounts receivables
- Maintenance of manual BOL
- Invoicing verification
- Sample shipments
- Mail marketing information (brochures)
- Generate and distribute customer-required reports (inventory, volume, etc.)
- Assist with Credit Memos when needed
- Maintain customer files
Preferred Qualifications
- Prior manufacturing experience is desired
- An AS degree is preferred