Court Support Specialist
| Company | ABC Legal Services |
|---|---|
| Location | North Dakota, USA, Iowa, USA, Florida, USA, South Carolina, USA, Kentucky, USA, Wisconsin, USA, North Carolina, USA, Oklahoma, USA, Indiana, USA, Michigan, USA, Alabama, USA |
| Salary | $15 – $15 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma / GED required.
- Strong communication skills, both written and verbal.
- Comfortable working and communicating effectively in a remote environment – using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
- Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
- Document manipulation experience (PDFs).
- Ability to perform repetitive data-entry tasks with accuracy.
- Ability to read, write and speak English.
- Quick learner and willing to learn and grow.
Responsibilities
- Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
- Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
- Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
- Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
- Relay relevant, updated information from Courts to our process servers and customers as appropriate.
- Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
- Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
- Perform other job-related duties as assigned.
Preferred Qualifications
- Legal experience preferred.
- Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.