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Sr. Complaint Resolution Specialist – Mortgage
| Company | Wintrust |
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| Location | Norridge, IL, USA |
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| Salary | $71000 – $95000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Familiar with mortgage products and their differing requirements (FHA, VA, Conventional, Construction to Permanent, etc.)
- Experience reviewing mortgage disclosures and other loan file documentation to assess compliance risk.
- Excellent knowledge of consumer protection regulations that apply to mortgage lending.
- Exceptional writing, problem solving and analytical skills.
- Ability to thrive in unfamiliar situations, adapt to change and produce quality work on deadline.
- Bachelor’s degree is preferred.
Responsibilities
- Logging, researching, and analyzing complaints (including review of disclosures, information provided by the line of business, and regulations) and determining root causes.
- Communicating with lines of business for complaint notification and background, to provide risk guidance, and to facilitate prompt resolutions.
- Drafting responses for letter/email responses and/or talking points for lines of business to resolve complaints orally.
- Performing or helping with periodic complaint reporting and trend analysis, including identifying, analyzing, escalating and communicating with partners regarding potential areas of risk.
- Assisting with complaint management program administration, such as procedure updates and process improvements.
- Assist with related department tasks.
Preferred Qualifications
- Bachelor’s degree is preferred.
