Director of Rooms

Director of Rooms

Requirements

• Five to seven years’ experience with a diversity of Operations management positions.
• Excellent knowledge of all aspects of Rooms Division Operations.
• A college degree is required, preferably specializing in hotel/restaurant management, business administration, or equivalent experience.
• Requires attention to detail and problem-solving skills, as well as a passion for customer service.
• Strong leadership and interpersonal skills.
• Flexibility to meet the demands of a 24-hour operation.
• Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.
• Solid interpersonal and relationship-building skills to work with cross-functional teams.
• Ability to multi-task in a high-volume and demanding environment.
• Valid Driver’s License required and a clean driving record.

Responsibilities

• Directly supervises the Department Heads in the departments named above.
• Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives.
• Interviews and trains the staff.
• Conducts Performance Evaluations and disciplines staff when needed.
• Reviews and monitors staff schedules in all Rooms Division departments.
• Monitors their activities to ensure that standards are met, the staff is supported, and guest needs are met.
• Routinely inspects all areas of responsibility in the Rooms Division.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.
• Assures that the financial goals of the division and the hotel are being met.
• Monitors and controls labor and other divisional expenses such as supplies and equipment.
• Works closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue.
• Assures that Four Seasons Service and Culture standards are being met.
• Manages in a way that supports Four Seasons’ Mission and Philosophy.
• Takes action in all hotel guests’ and employees’ safety, security, satisfaction, and well-being matters.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.
• Works harmoniously and professionally with co-workers and supervisors.
• Assume authority of the General Manager in his/her absence.

Preferred Qualifications

• Prior experience in a mixed-use residential hotel is preferred.