LN Concerts – Special Events Logistics Manager

LN Concerts – Special Events Logistics Manager

Requirements

• High School Diploma (College Degree preferred)
• Minimum one year in a customer service capacity
• Working knowledge of computers (Excel, Word, databases)
• Basic Mathematical skills
• Entry-level knowledge of restaurant and music hall operations, food preparation and restaurant reservation procedures
• Written and verbal communication skills; time management skills
• Ability to prioritize and organize and work in a fast-paced, high volume environment.

Responsibilities

• Responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department
• Provides administrative support and assistance to the Special Events Sales Team
• Distribution of all internal and external correspondence
• Maintains all departmental files
• Assists department team members with Information Systems support
• Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs, and station set-up)
• Coordinates with Production department on all production aspects needed for an event
• Liaison between client and LN Team Members throughout Event
• Must maintain a neat, clean and well-groomed appearance (specific venue standard)
• Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift
• Assures seamless transition for Client from Sales Department to Operations Manager during Event
• Handle all aspects of the Special Event once the special event order (SEO) has been distributed
• Client interaction; conducts site inspections and walk through with clients as requested by SM/DOS
• Assist Sales Manager(s) as requested with special needs by the client
• Participate in meetings such as the SEO Meeting and Production Meeting
• Maintain files in proper order after the (SEO) has been distributed
• Process all deposits and payments in a timely manner
• Track status of payments made for all events with Sales Managers
• Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager
• Verify Deposit / Payments tracking schedules with Sales Manager
• Proper execution and completion of all post event paperwork: Party Recap Sheet, Captain’s Report and Receipts
• Responsible for proper settlement or payment on night of event with client and entering billing information into POS to generate a final guest check
• Manage staff hours to ensure we are not exceeding our budget
• Maintain supply of digital and print sales kits and collateral materials
• Update sales kit inserts and menus as needed
• Collect and update digital content for event marketing
• Generate a competitive analysis report on a quarterly basis
• Special projects as assigned by Director of Sales
• Distribution of final contracted SEO’s to appropriate parties
• Train all staff with regards to the proper techniques and etiquette for service
• Produce weekly banquet summary for all events – includes number of team members and their time to scheduled and verify staffing was handled by Operations Manager

Preferred Qualifications

No preferred qualifications provided.