Host – Soho House

Host – Soho House

Requirements

• Minimum of 3+ years’ experience in a similar role.
• Must have OpenTable and MICROS experience.
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• Problem solving skills and bring conflict resolution to any anticipated or current matter.
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed).

Responsibilities

• Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner.
• Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail.
• Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution.
• Punctuating all calls and interactions with friendliness, accuracy, and discretion.
• Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly.
• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess.
• Influence a fun and positive atmosphere by being approachable and professional.
• Performs other duties as assigned by supervisor/manager.

Preferred Qualifications

No preferred qualifications provided.