Lead Technical Program Manager – Professional Services Strategic Execution and Customer Success Lead

Lead Technical Program Manager – Professional Services Strategic Execution and Customer Success Lead

Requirements

• 5+ years experience with strong evidence in technical program management, leading large-scale technology projects in enterprise environments.
• Advanced expertise in stakeholder management, with a proven ability to influence decision-making across senior cross-functional teams and clients.
• Extensive experience in managing complex vendor relations.
• Proven track record of managing resources, and high-performing teams in fast-paced environment.
• Demonstrated proficiency in applying advanced analytical reasoning and problem-solving techniques to complex business and technical challenges.
• Credible leadership experience with a focus on strategic execution and high-quality delivery.
• Proven ability to build strong, trusted relationships and influence senior stakeholders across diverse job functions.
• Exceptional collaboration skills and leading problem solving discussions in programs, projects, teams, and employees.
• Structured thinker and effective communicator with excellent written communication skills, capable of articulating complex messages with poise and confidence.
• Expert in using data analytics to create insightful reports and presentations for strategic decision-making.
• Strong background in driving customer success through innovative solutions and risk management strategies.

Responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions.
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum.
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals.
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness.
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team.
• Comfortably interact with senior-level audiences, skilled at presenting information in a clear and meaningful way, and able to anticipate potential issues and address them proactively. This role will involve elements of Strategic Execution, Business and Program Management with a focus on managing complex initiatives to timely high-quality delivery.
• Manage complex initiatives with a focus on strategic execution and high-quality delivery.
• Drive customer success through analysis of work efforts and risk management.
• Align technical requirements with business objectives to enhance program effectiveness.
• Facilitate communication between stakeholders to ensure seamless program execution.
• Partner with team leads on prioritizing requests for modernizations while optimizing processes for improved efficiency which will require strong experience using JIRA.

Preferred Qualifications

• Extensive experience in enterprise-level application modernization and migration strategies.
• Proven track record of leading digital transformation initiatives within large organizations.
• Strong understanding of data analytics and business intelligence tools to drive data-driven decision-making.
• Experience in managing global teams and working in a multicultural environment.
• Demonstrated ability to foster innovation and support the adoption of cutting-edge technology solutions.
• Experience in driving down risk burndown through effective risk management strategies.
• Strong ability to align technology initiatives with strategic business objectives to maximize impact and efficiency.