Starbucks Cafe Manager
| Company | Gopuff |
|---|---|
| Location | Philadelphia, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 2 years of manager/supervisor experience – 1 year in QSR and/or cafe is preferred
- Strong organizational, interpersonal, and problem-solving skills
- Strong skills with conflict resolution
- Entrepreneurial mentality with experience in a sales-focused environment
- Strong leadership skills and the ability to coach and mentor team partners with professional maturity
- Proficiency in computer usage, email, and Google Suite
- Strong skills with conflict resolution
- Ability to lead in an ever-changing environment
- Proven track record of being a change agent with improving processes and efficiencies
Responsibilities
- Lead all Starbucks operations, including deliveries, inventory management, and equipment maintenance, ensuring smooth functioning and optimal performance.
- Drive improvements in key performance indicators (KPIs) such as Production Time, Order Defect Rate, and Cost Per Order.
- Train and coach baristas to prioritize safety, adhere to standard work procedures, and maintain productivity.
- Ensure financial success by meeting budget targets for productivity, labor, and other expenses, contributing to the overall profitability of the site.
- Maintain compliance with Gopuff and legal regulations, analyzing reports to interpret and enforce policies and procedures.
- Implement and monitor Safety and Human Resource compliance measures, ensuring the safety of personnel and products, and conducting quality assurance reviews.
- Develop and execute action plans to enhance facility performance, providing guidance on Company programs and maintaining confidentiality of information.
- Create strategies to enhance safety, foster a positive culture, and improve financial performance at the facility.
- Oversee store operations, ensuring coverage during scheduled shifts, peak times, and weekends, fostering a seamless customer experience.
- Utilize data analysis and observations to make informed decisions, enhancing both customer satisfaction and overall store performance.
- Collaborate with leaders to manage labor effectively within budget constraints and implement forecasting and scheduling tools.
- Drive operational excellence and business results by cascading and implementing new initiatives, supporting team growth through coaching and development, and setting ambitious yet achievable goals to improve performance.
Preferred Qualifications
- 1 year in QSR and/or cafe is preferred