VIP Server

Positive, enthusiastic and professional attitude, and excellent communication skills
Proven experience working as a server
Superior understanding of hospitality and customer service and proven ability to deliver an exceptional Guest Experience
Proven problem solving and quick thinking skills in fast-paced situations
Math skills and computer literacy
Knowledge of a second language is considered a plus
Extended periods of time standing, walking, bending, carrying and assisting with bartending tasks
A flexible schedule that includes evenings, weekends and holidays

Working Directly with the Public – Enthusiastically receiving guests in the VIP lounge and auditoriums, engaging guests in friendly conversation; setting the tone for a personalized VIP experience, selling and up-selling food and drinks, maximizing tip potential
Preparing the service environment – Preparing the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
Service food and alcohol to guests – Serving food to guests seated in the lounge and auditoriums, as required (not limited to food, concessions, alcohol, beer and wine)
Communication of VIP experience – Staying updated on current menu options, specialties and menu deviations; sharing in-depth menu expertise with guests to promote products and services available within the VIP Concept
Maintain a clean workspace – Washing glassware and utensils after each use; maintaining a clean, well-organized service area; performing basic cleaning tasks as needed or directed by the Managers.
Determining levels of service – Utilizing training from Smart Serve Ontario to determine if a guest has been over served alcohol