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Senior Business Systems Analyst
| Company | First American |
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| Location | Orange, CA, USA |
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| Salary | $82925 – $110525 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- A minimum of 3+ years of Salesforce experience bringing Salesforce solutions to market from design to implementation.
- 3+ years of experience in solutioning Sales Cloud and Service Cloud.
- 3+ years of experience in solutioning system and data integration.
- Deep understanding of Salesforce capabilities, including configuration, customization, and integration.
- Strong proficiency in business analysis techniques such as requirements gathering, process mapping, gap analysis, and stakeholder management.
- Complex problems that require innovative solutions. Experience in troubleshooting, identifying root causes, and proposing effective resolutions is essential.
- Proficiency in SFDC Toolkit: Flows, Validation Rules, OmniStudio, and custom metadata with strong hands-on experience in technical configuration.
- Salesforce Administrator & Salesforce Business Analyst Certifications required.
Responsibilities
- Collaborate with stakeholders to capture, identify, and prioritize business requirements for solutions.
- Create comprehensive documentation including requirements, design specifications, and user guides supporting complete business processes.
- Collaborate closely with cross-functional teams such as data, analytics, security, and DevOps enterprise standards are adhered to.
- Continuously conduct business process evaluations and maintain system documentation.
- Support scalable technical solutions with the configuration before code mindset.
- Configure and customize Salesforce Financial Service Cloud to meet evolving needs.
- Support Salesforce and other Salesforce product implementation projects from initiation through to deployment and post-launch.
- Support system performance monitoring, proactively addressing issues, and iterating on solutions based on user feedback.
- Stay updated with Salesforce releases and industry trends and recommend improvements to optimize Salesforce functionality and processes.
Preferred Qualifications
- CRM Analytics and Einstein Discovery Consultant, Data Cloud Consultant, or MuleSoft Associate preferred.
- Experience with the following Salesforce solutions is strongly desired: Financial Services Cloud, CRMA, Data Cloud, MuleSoft, and Marketing Cloud.
