Customer Service Coordinator
| Company | Keysight Technologies, Inc. |
|---|---|
| Location | Colorado Springs, CO, USA |
| Salary | $38700 – $64500 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- May require some higher education or specialized training/certification, or equivalent combination of education and experience.
- Typically minimum of 3 years relevant experience for entry to this level.
- Requires complete understanding of general and technical aspects of job.
Responsibilities
- Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
- Responds to and/or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
- May act as lead for team responsible for booking orders and/or processing quotes.
- In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products.
- Resolves problems by applying established policies, procedures and tactics.
- Determines and develops approaches to administrative customer service assignments.
- Responsible for customer service tasks which require planning and judgment.
- Solves a broad range of customer service problems varying in scope and complexity.
Preferred Qualifications
-
No preferred qualifications provided.