Community Guide

Community Guide

Requirements

• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor’s degree
• Three or more years of direct experience with population or community to be served and knowledge of community
• Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work
• Proficiencies in critical thinking, time management, strategizing, and multitasking
• Strong propensity towards building and maintaining relationships through initiating conversations and creating connections
• Ability to develop, adapt, and execute outreach and care plans
• Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred

Responsibilities

• Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with: complex social needs and chronic health conditions
• Reach out to members and share about Reema Health to enroll them in our care model
• Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan
• Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals
• Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provide types for members
• Handle a caseload of 60 – 100 members and provide coverage for other Community Guides during periods of absence or increased workload
• Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes
• Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges
• Visit members in person as appropriate. This may be in the member’s home, community, the hospital or other treatment setting to build trust, maintain connection and meet member’s needs
• Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members’ preference and situation
• Effectively identify and connect members to community and health resources to support member needs
• Prepare members for services ending by keeping self-sufficiency and independence top of mind
• Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated
• Understand and comply with confidentiality of protected health information and HIPAA
• Support member records to be thorough and accurate in Reema’s technology
• Work independently and collaboratively in a fast-paced startup environment
• Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers
• Partner with Reemates across the team and the company to offer your perspective and learn from others

Preferred Qualifications

• Flexibility and reliable access to transportation
• Positive attitude towards change and adaptability in a fast-paced startup environment