Bilingual Account Executive I
| Company | Holman |
|---|---|
| Location | Laval, QC, Canada, Mississauga, ON, Canada |
| Salary | $61520 – $89205 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bilingual – fluent in English & French
- University degree or post-secondary diploma
- Proficient in MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, etc.)
- 3-5 years experience in account management or fleet leasing (heavy truck, commercial vehicle, or automotive)
- Superior customer service skills required, including focus on customer needs and customer relationship management
- Must have excellent organizational skills, ability to manage multiple priorities and focus on attention to detail
- Ability to travel
Responsibilities
- Work as a single point of contact and partner with internal and external clients to provide exceptional customer service and act as a resource for all client inquiries.
- Act as a customer advocate who is readily available to customers to address needs. Develop and maintain relationships with assigned client base and remains focused on client retention.
- Work closely with account management team and all internal departments to maintain ownership of account and associated responsibilities.
- Manage all aspects of the job effectively in a dynamic and fast paced environment.
- Monitor and trend client KPI’s and alerts, and facilitate custom client reporting. Develop and deliver Annual Business Reviews (ABRs).
- Make recommendations for best in class practices, identify cost savings opportunities, and provide analysis, inclusive of Lifecycle Cost Analyses.
- Manage action item lists, ongoing projects, and strategic initiatives from receipt through completion.
Preferred Qualifications
-
No preferred qualifications provided.