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Theatro Customer Success Manager
| Company | Motorola |
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| Location | Richardson, TX, USA |
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| Salary | $90200 – $189100 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree
- 5+ years Experience growing customer happiness, adoption, and retention
- Experience building and leading high performing teams
- Confirmed ability to drive continuous product value
- Experience developing product use-cases with customers
- 3+ years of retail knowledge and experience
- Great presence: enthusiastic and high energy, but also poised, confident, and extremely professional
- Ability to think and operate both strategically and tactically
- Successful track record in strategic selling – upsell, cross-sell, and renewal process
Responsibilities
- Attracting, hiring and leading a world-class customer success team
- Supporting CSM team’s growth, development and successful achievement of goals and targets for retention, renewals, expansion, and upsell
- Increasing overall customer lifetime value through higher product adoption, usage, customer satisfaction and NPS scores
- Partnering with counterparts in Sales, Customer Success and Implementation team to ensure effective success plans are in place for existing and incoming customers
- Partnering with Product on aiding the development and growth of existing and new products for our customers
- Providing operational oversight of the customer portfolio to deliver on targets and KPIs
- Establishing executive-level customer relationships
- Proactively tracking renewals and partnering collaboratively with cross-functional teams to ensure successful customer renewals
- Identifying and generating net new upsell revenue from existing customers
Preferred Qualifications
- Ability to travel up to 50% of the time within North America
- Preferred candidates will live in Texas
