IT Support Representative
| Company | Live Nation Entertainment |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred
- Strong communication skills (oral and written) paired with a professional communication style
- Self-motivated, capable of independent reasoning and troubleshooting
- Highly organized and strong attention to detail
- Must be a reliable and dependable team player with ability to work independently and under little supervision
- Must be able to adapt to a constantly changing and at times stressful work environment
- Must possess a valid driver’s license, access to a reliable vehicle, and a clean driving record
- This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role.
Responsibilities
- Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff
- Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures
- Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology
- Be the onsite contact and provide guided access for visiting IT service or support providers
- Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on ‘day of show.’
- Provide proactive ‘day of show’ IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans
- Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals
- Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies
- Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization
- Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.
Preferred Qualifications
- Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred