Center Supervisor

Center Supervisor

Requirements

• High school diploma or equivalency required
• Bachelor’s Degree or equivalent combination of education and professional work experience preferred
• Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required

Responsibilities

• Supervise center operations daily activities in compliance with Standard Operating Procedures (SOPs)
• Facilitate donor movement throughout the center minimizing wait time and processing
• Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow
• Monitor time card reporting procedures, attendance, and utilization of overtime
• Conduct error investigations and develop recommendations for process improvement
• Participate with management in conducting performance appraisals, providing performance feedback
• Document verbal and written coaching level corrective actions as needed
• Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status
• May assist with the recruitment and selection of center operation staff
• Adhere to and promote compliance to company policies and procedures
• May assist with the development and implementation of marketing initiatives to increase donor retention
• Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
• Understand policies and procedures associated with hyper immune programs at the center if applicable
• Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available
• Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
• May conduct routine internal procedures and documentation audits
• Promote safety in all actions
• Maintain confidentiality of personnel, donor, and center information
• Will be cross-trained in all technical areas and other functions to meet the needs of the business
• Perform other job-related duties as assigned

Preferred Qualifications

• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business