Assistant Escrow Officer - Pgp

Assistant Escrow Officer – Pgp

Minimum High School Diploma or equivalent
Certification as a Notary Public is a plus
General Office Admin and/or customer service experience
Experience as an Assistant Escrow Officer is a plus
Exceptional customer service skills with experience engaging with diverse homebuyer demographics
Ability to multi-task and handle fast-paced and demanding work environment
Strong follow up skills and attention to detail
Ability to adjust well to change
Ability to collaborate effectively across dispersed teams in multiple locations
Effective communication skills, both verbal and written
Proficiency in Microsoft Office Suite required
Experience with OneNote and SoftPro is a plus
Demonstrates effective collaboration skills to promote teamwork and communication among various departments and stakeholders
Demonstrates proactive initiative and self-motivation to drive tasks and projects forward independently
Exhibits exceptional time management and prioritization skills to efficiently meet deadlines and optimize task workflows

Perform customer service duties including answering phones and general email requests.
Maintain professional branch appearance including cleanliness of closing rooms and lobby.
Greet arriving customers and assist with closing celebrations.
Contact customers and perform initial scheduling confirmation and obtain closing specific information.
Maintain reports and tracking of completed tasks as required.
Review initial closing information and prepare Pre-Settlement Statements.
Review Title Commitments and identify issues.
Coordinate and maintain contacts for each community.
Work with Escrow Support Officers/IT Dept to maintain accurate information in database systems.
Support the branch as directed in all aspects of the settlement transactions.
Follow Escrow Accounting Business Practice Guidelines which includes but is not limited to collection and disbursement of funds while complying with required State and Federal Good Funds statutes.
Ensure adherence to workflow processes.
Perform other duties as assigned.