Executive & AV Support Technician
| Company | TKO Group Holdings, Inc |
|---|---|
| Location | Stamford, CT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- College diploma or university degree, preferably in Computer Science and/or 3+ years of equivalent work experience
- Experience with Microsoft Windows and associated hardware
- Experience with macOS and Apple hardware
- Detailed knowledge of Microsoft Office Products and client applications
- Experience supporting iPhone/iPad devices with Mobile Device Management (Microsoft Intune etc.)
- Hands-on hardware and software troubleshooting experience
- Strong written and verbal communication and interpersonal skills
- Able to present technical ideas in professional and user-friendly language
- Able to effectively prioritize tasks in a high-pressure environment
- Strong customer service orientation
- Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
- Experience with Cloud storage and collaboration applications (Google Workspace, Box, etc.) a plus
- Experience supporting Single Sign-On platforms and Two-Factor Authentication
- Experience with ServiceNow and/or another ticketing system
- Experience with Web Meetings and UCaaS (Zoom, Hangouts Meet, Microsoft Teams, etc.) a plus
- Experience with Windows Intune and JAMF MDM for macOS management
Responsibilities
- Provide dedicated IT support to senior executives, ensuring their technology needs are met promptly and efficiently
- Provide moderating and QA for executive meetings
- Support the AV footprint, including troubleshooting/managing various meeting platforms and room improvements as needed
- Troubleshoot and resolve issues related to Windows and Mac hardware and operating systems
- Maintain a high level of professionalism and discretion when handling sensitive information
- Collaborate effectively with team members to ensure seamless IT operations
- Communicate technical concepts clearly and concisely to non-technical end users
- Demonstrate ability to execute projects and contribute positively to an organization
- Provide hands-on support for the Desktop Technology environment
- Participate in monitoring and maintaining system key process improvements
- Manage user account and Active Directory database integrity
- Participate in moves, adds, and changes as they relate to the technology environment
- Occasional travel and occasional on-call escalation support
Preferred Qualifications
- Q-SYS Video 101 Training, Q-SYS Control 101 Training, Q-SYS Design Level 1 Certification are all preferred
- A+ and/or Network+ industry certification
- Microsoft Certification a plus
- Apple Certification – ACMT or ACHC a plus