Customer Learning Program Manager
| Company | |
|---|---|
| Location | Chicago, IL, USA, Omaha, NE, USA |
| Salary | $91000 – $148000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience in Program Management, Product Management, Operations, Customer Success, Management Consulting, Business Analysis, Customer Marketing or related experience
Responsibilities
- Drive recommendations and project plans of moderate complexity, identifying scope, success, dependencies, and roles/responsibilities that align to the problems identified.
- Evaluate current programs, processes, and systems, and identify opportunities for automation, optimization, increased efficiencies, improved customer experience, and cost reduction.
- Embrace new technologies such as generative AI.
- Use learning analytics dashboards to proactively identify opportunities to share our data with other internal teams to drive business value, tell the customer value story aligned to larger business objectives, and to build business cases for gaining cross-functional alignment and support.
- Build relationships with internal teams by fostering an environment of trust and partnership, is seen as a trusted advisor, and understands when and how to engage with cross-functional partners and key stakeholders.
- Build communication plans that address different project stakeholder needs, provide regular updates on program progress and leverage relevant channels and formats to deliver key messages.
- Proactively identify dependencies between teams and ensure all plans align on delivery criteria.
- Develop and maintain a comprehensive understanding of the internal, competitive landscape and market trends to inform the evolution of self-serve and at-scale customer education strategies and programs.
- Anchor on Scaled Solutions and LinkedIn Vision to help shape and evolve customer learning programs.
Preferred Qualifications
- Ability to prioritize and execute moderate complexity projects under little supervision.
- Experience in gathering business insights and identifying trends from data from multiple sources.
- Ability to create effective and engaging presentations for a variety of audiences.
- Independently capable of seeking information, solving conceptual problems, aligning resources and delivering results in challenging situations.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Experience driving internal influence and change working cross-functionally on common goals.
- Prior work experience in Tableau, Power BI, Skilljar, or other learning management system a plus.
- Experience partnering with multicultural teams and working across multiple different time zones globally.
- Demonstration of a growth mindset and team first attitude.