Front Office Specialist

Front Office Specialist

Requirements

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Responsibilities

• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests
• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support
• Provide exceptional customer service during every patient encounter (in person or via phone)
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule
• Double check insurance authorizations to ensure completion and build accurate flow sheets
• Knowledge of common fees charged for common visits
• Check out patients and collect correct payments according to procedures
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service
• Complete daily reconciliations / close day / countdown cash drawer
• Comply with all company policies and procedures including HIPAA
• General office duties and cleaning to be assigned by manager

Preferred Qualifications

• Industry related experience preferred