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Government Programs Care Manager Support Specialist II
| Company | HCSC |
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| Location | Las Cruces, NM, USA |
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| Salary | $18.1 – $37.1 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Bachelor’s Degree OR 4 years health, social services, or community advocacy experience
- Knowledge of medical terminology
- Experience coordinating member related needs, providing assistance to members, and analyzing member needs
- PC proficiency including Microsoft Office applications
- Customer service skills
- Verbal and written communications skills including developing written correspondence to members and to other department personnel
- Coaching skills, including motivational interviewing to educate members on medical and BH issues.
Responsibilities
- Contacting members and community partners in assigned areas
- Performing ongoing functions to support the social service department
- Contacting identified members to inform and educate them on health care programs
- Responding to inquiries from members
- Supporting the clinicians in the physical and behavioral health management department with their provider and member activities
- Developing relationships with community partners
- Working with community leaders and contributing to the design of community health outreach programs
- Assisting in identifying local social service resources for members.
Preferred Qualifications
- Bachelor’s degree in Social Work
- Proficient in New Mexico Native American Pueblo language
- Community Health Worker (CHW) certification
