Contact Center Representative I
| Company | The Standard |
|---|---|
| Location | Portland, OR, USA |
| Salary | $20 – $25.72 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent.
- 1+ years of customer service experience in a call center.
- Strong communication skills and ability to relay product information clearly.
- Familiarity with using computer and telecommunications technologies.
Responsibilities
- Deliver personalized service and respond to product inquiries (70% of time).
- Conduct research and follow up on member issues to achieve resolution (20% of time).
- Provide administrative support and participate in team huddles (10% of time).
- Ability to work in a fast-paced environment is a requirement of the role.
Preferred Qualifications
- Experience with performance metrics and quality assurance processes.
- Knowledge of Lean methodology for problem-solving.