Salesforce Business Systems Analyst

Excellent verbal and written communication skills, with the ability to work collaboratively across teams
10+ years of experience in a Business Systems Analyst role, with 3+ years experience on Salesforce Sales and/or Service Cloud required
Strong understanding of Salesforce Sales & Service Cloud features
Proficient in creating process diagrams, user stories, and functional specifications
Strong analytical and problem-solving skills, with a focus on driving measurable outcomes
Ability to build consensus among cross-functional business stakeholders (at different levels of the organization) on approach and outcomes and help deliver robust, scalable technology solutions
Strong verbal and written communication skills, expertise in managing crucial customer conversations, coupled with strong negotiating and conflict-resolution abilities
Results-oriented and self-starter with a desire to learn and continuously augment skills
Bachelor’s degree in Computer Science, Finance, Business, or Technology related field
Salesforce Certification a plus

Lead dynamic and interactive requirements gathering sessions with cross-functional stakeholders across multiple business groups and guide users toward Out-of-box Salesforce solutions and industry ‘Best Practices’
Adopt a robust analytical approach to evaluate business needs, identify opportunities for improvement, and decompose high-level information into detailed requirements, emphasizing cross-functional inter-dependencies
Create and maintain the Functional Specs documentation, including use cases, and work collaboratively with the team to test and deploy the system changes
Work with development, design, and QA teams to ensure the business requirements are implemented and validated as per documented specs
Monitor Salesforce Service Cloud upgrades and industry trends, recommending best practices and new features to improve efficiency and leverage native functionality as much as possible
Develop reports, dashboards, and metrics to provide insights to stakeholders