Key Holder

Key Holder

Requirements

• At least 2+ years of experience in a retail apparel environment
• Experience within women’s apparel retail preferred
• Familiar with key retail performance indicators
• Adaptable, a sense of openness, active listener, and compassionate
• Comfortable and savvy with computer technology, including PC and iOS devices
• Effective communication skills (both oral and written) in order to engage with client and team members
• Strong fashion acumen and ability to style clients
• Travel approximately 10% of the time
• Ability to climb ladders
• Ability to lift 25+ lbs.

Responsibilities

• Be an ambassador to the brand and promote the culture of Good American internally and externally
• Drive for financial results by achieving individual sales targets as well as coach and support team members in order to drive total store and brand performance
• Ensure individual KPI goals are attained and coach and support the achievement of KPI goals of team members and store
• Follow through on customer journey as required to ensure a content client
• Support the needs of the client through styling advice and suggestion with every engagement
• Deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
• Solution oriented approach to finding resolutions to customer service issues with brand and client top of mind
• Create and develop a robust client book based on strong engagement, ensuring that client acquisition and retention are key focuses for store and brand overall
• Support and ensure floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house
• Support and ensure all visual merchandising initiatives including adhering to visual directives, meticulous upkeep of visual standards that align with brand guidelines
• Support all inventory initiatives are completed including regular Cycle Counts, inventory reconciliation, and processing are completed in accordance to company guidelines as required
• In partnership with Store Manager/ Director, create and bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
• Attend all meetings as required by the business and lead meetings as required
• Contribute towards creating and maintaining a positive team culture within the store
• Be a strong partner to corporate team and deliver feedback and insights
• Additional projects/ responsibilities may arise in accordance with the needs of the business

Preferred Qualifications

• Experience within women’s apparel retail preferred