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Telecom Customer Service Coordinator
| Company | Verizon Communications |
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| Location | Lone Tree, CO, USA |
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| Salary | $48500 – $79000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior |
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Requirements
- Bachelor’s degree or one or more years of work experience.
- One or more years of experience with wireline telecommunications customer service
- One or more years of experience with government, education, or business wireline telecommunications customer service
- Experience with the Microsoft Office product suite.
- Must be proficient in typing (30+ wpm).
- Must be able to work full time between the hours of 6 a.m. and 4 p.m. MT
Responsibilities
- Work through and solve somewhat difficult wireline telecommunications problems.
- Escalate complex issues as needed.
- Adhere to standard practices and guidelines.
- Receive and diagnose customer inquiries related to wireline telecommunications services that include but are not limited to credit issues, past due concerns, maintenance requests, billing, contract, rate inquiries, website troubleshooting, and navigation.
- Perform customer-facing activities via phone, chat, and email.
- Accountable for the overall client satisfaction with Verizon.
- Support the Verizon Credo through adherence to company policies, processes, and practices.
Preferred Qualifications
- A degree.
- Three or more years of wireline telecommunications experience serving government customers
- Prior telecommunications or related experience and knowledge of typical products and services.
- Excellent verbal and written communication skills.
- Proactive, responsible and self-motivated.
