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Continuing Care Coordinator
| Company | Charlie Health |
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| Location | Nashville, TN, USA |
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| Salary | $52500 – $60000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s degree in health sciences, communications, psychology, social work, or related field
- Minimum of 2 years of relevant work experience (e.g., experience in healthcare, preferably in customer / patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach)
- Strong interpersonal, relationship-building and listening skills
- Metrics- and results-oriented mindset, with experience working against concrete targets
- Excellent written and verbal communication skills
- Extreme organization and attention to detail
- Work authorized in the United States and native or bilingual English proficiency
- Ability to thrive in a fast-paced environment and learn quickly
- Proficient in Salesforce and Google Suite/MS Office
Responsibilities
- Ensure a supportive, positive experience for clients and referral sources / external providers
- Work directly with clients, families, and referral sources to understand their needs and preferences
- Make accurate and timely referrals to aftercare resources for clients discharging from Charlie Health
- Use and maintain a nationwide provider database to identify appropriate referral options
- Make referrals using external provider’s preferred communication channels
- Follow-up with clients and/or external providers to verify placement
- Communicates with referral providers about new referrals and ensures that the facility/provider has all necessary information to consider a referral; assists with ensuring that all receiving providers have all necessary clinical materials and information.
- Documents case management contacts in progress notes, communicates with therapists/case managers and treatment team about contact and updates on the status of discharge planning
- Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities
- Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide
- Adhere to stated policies and procedures and achieve performance metrics goals
Preferred Qualifications
No preferred qualifications provided.
