Experienced Content Designer – Design
| Company | Plaid |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 6+ years’ experience as a content designer, content strategist, or UX writer writing for digital-first consumer experiences
- Experience leading complex, multi-phase content strategies to create customer- and user-centric product experiences
- Being impact-oriented, and knowing how to measure the success of your work through KPIs
- Ability to work autonomously, making prioritization calls and proactively identifying opportunities for greater content and design impact
- Strong collaboration skills to work side by side with product designers, researchers, brand designers, and cross-functional partners
- Comfort using design software (e.g., Figma, InVision, Sketch) to present solutions visually, lead collaboration sessions, etc.
Responsibilities
- Working with PMs, Engineers, Product Designers, and Researchers to build best-in-class experiences for our Customers and Consumers
- Collaborating closely with Brand Designers and Marketing to develop a consistent voice and tone from external communications through our product experiences
- Prioritizing the highest-impact content design opportunities and proactively propose new ways to approach content in those areas
- Developing the strategy, principles, and information architecture to enable our Design teams to bring content-driven vision to life
- Bringing excellent craft and a unique voice to our product writing
- Contributing to our content system and partnering closely with the Design Systems team
- Coach Designers and xfn partners on how to use our content system
- Building trust with customers and users and helping reinforce their feeling of being in control of their privacy
Preferred Qualifications
- Experience building relationships and partnering with Marketing and Communications teams
- Strong visual design skills
- Experience working at an organization with a diverse set of products and users
- Experience working at a B2B2C company
- Skills in working with Research and Data Science to test copy and content effectiveness
- Previous roles as the only Content Strategist on the team