Primary Contact Center Representative – Call Center
| Company | F.N.B. Corporation |
|---|---|
| Location | Pittsburgh, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Excellent communication skills, both written and verbal
- Excellent customer service skills
- Detail-oriented
- Ability to work and multi-task in a fast paced environment
- Ability to use general office equipment
- Ability to use a personal computer and job-related software
- MS Word – Basic Level
- MS Excel – Basic Level
- Strong problem solving ability
- Patience when dealing with difficult situations.
Responsibilities
- Responds to a high volume of incoming telephone calls related to customer service requests and general inquiries.
- Resolves customer issues and promotes products and services by identifying the customer’s needs, determining the best solution, and communicating the resolution to the customer while meeting all key performance metrics.
- Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.
- Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.
- Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request.
- Act as the “voice of the customer” by submitting feedback.
- Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service.
- Performs other related duties and projects as assigned.
- All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
- F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Preferred Qualifications
-
No preferred qualifications provided.