Lead Analyst – Risk Management & Compliance

Lead Analyst – Risk Management & Compliance

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Strong analytical, investigative, problem-solving, and decision-making skills.
• Strong documentation, planning, work prioritization and organizational skills.
• Experience creating presentations, process flows and reports.
• Strong verbal and written communication skills to explain confidential and complex issues.
• Experience in Microsoft Excel and Google Suite for analytics and presentation.

Responsibilities

• Developing and implementing a compliance framework to monitor, assess, and remediate risks.
• Working closely with the RMC Business Intelligence (BI) Team to help build and validate investigative reports to assess operational effectiveness and system controls.
• Reviewing marketing and customer communications to approve content and ensure that all necessary UDAAP protections are included.
• Working with business partners to develop training and reference documentation and monitor training completion rates for Verizon representatives.
• Ensuring that Verizon is operating in accordance with relevant regulations including the Truth in Lending Act (TILA), Military Lending Act (MLA), Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and others.
• Collaborating with business partners, technology teams, and other peer teams to improve controls and build new capabilities to adapt to the evolving needs of the company.
• Developing partnerships with the business and other risk organizations, including Legal, Internal Audit, Enterprise Risk Management, and Ethics to ensure consistent addressing of issues.
• Assisting in mitigating control gaps and repairing controls that are not functioning as intended. Assisting in driving the automation of controls to improve financial performance and transactional accuracy.
• Communicating timely and accurate information regarding findings and improvement recommendations to management.
• Preparing and delivering presentations communicating risks mitigated, and the potential impacts of unmitigated risks to management.

Preferred Qualifications

• Bachelor’s degree in Accounting, Finance, Economics, Criminal Justice, Math, Data Science or Information Systems; or equivalent work experience.
• Working knowledge of statistics, reporting, and analytical tools (i.e.: Teradata / SQL, Tableau, Cognos, Idea, Excel, etc.) with the ability to perform in-depth analyses of large datasets to identify activities that require compliance investigation.
• Experience working on compliance matters related to consumer protection, customer clear disclosure, CFPB regulations.
• Experience driving complex solutions and analytics to provide ongoing and automated monitoring of key risks.
• Experience formulating, affecting, interpreting, and implementing policies and processes to ensure a strong control environment.
• Experience leveraging auditing principles and methods to evaluate policies, processes, and systems to identify business risks and control gaps.
• Project management experience with the ability to handle multiple projects concurrently leveraging organization and time-management skills.
• Strong verbal and written communication skills to explain confidential and complex issues and make recommendations to leadership.
• Strong organizational, facilitation, negotiation, and communication skills.
• Ability to work under pressure, on multiple assignments, with strong attention to detail.
• A Professional certification (CPA, CIA, CISA, CFE, PMP).