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Servicenow Business Process Consultant
| Company | Cask |
|---|
| Location | United States |
|---|
| Salary | $127500 – $172500 |
|---|
| Type | Full-Time |
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| Degrees | Bachelor’s |
|---|
| Experience Level | Senior |
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Requirements
- Demonstrated experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders
- Demonstrated knowledge and experience with ServiceNow platform technologies
- Minimum 5 years experience in process definition, improvement, and re-engineering
- Minimum 5 years experience developing requirements documentation, project artifacts and process documents
- Extensive experience in process management competencies
- Demonstrated ability in providing thought leadership to sponsors/stakeholders to solve business process and/or technical problems by focusing on options that identify the pros and cons of those options and the risks and impacts of each option
- Bachelor’s degree or equivalent (minimum 6 years) work experience
Responsibilities
- Build a customer-focused relationship with middle to high tier clients to identify business challenges and arrive at the best solution
- Conduct needs analysis, establish project specifications, and identify solutions to customers’ business challenges
- Compile business data using industry-specific knowledge to gain insight into a business organization and operating structure
- Lead engagement as the Subject Matter Expert (SME) on relevant best practices
- Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
- Contribute to the development of customer value objectives and plans to realize the value
- Become trusted advisor status with the customer throughout the engagement
- Manage and communicate process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer’s expectations
- Provide support, training, and mentoring to other members of the team
Preferred Qualifications
- Working knowledge of the ServiceNow platform, with the ability to work with a solution architect to translate business requirements into platform stories
- ITIL v3 or v4 Certification
- Business Process Management (BPC) training/certification
