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Customer Service Representative
| Company | Waste Connections |
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| Location | Bedford Park, IL, USA |
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| Salary | $17 – $17 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2 years of Customer Service experience in a high call volume atmosphere.
- High school diploma or equivalent.
- Experience with Microsoft Word, Excel and E-Mail, proficient in 10 key, keyboarding and typing skills a must
- Excellent verbal communications skills.
Responsibilities
- Works in conjunction with other departments to resolve customer disputes.
- Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.
- Interviews customers and records interview information into computer.
- Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
- Take payments, bank deposits, key word orders, keys production paperwork and general office duties.
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Demonstrates the knowledge and effective use of software applications. These systems should include as a minimum, MS Word and Excel.
- Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
- Other job related duties as assigned.
Preferred Qualifications
- Solid Waste Industry Experience and or related field is preferred.
