Customer Success Manager – Creative Cloud
| Company | Adobe |
|---|---|
| Location | San Francisco, CA, USA, San Jose, CA, USA, Remote in USA, Chicago, IL, USA |
| Salary | $100100 – $180000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years relevant work experience in customer success, sales, and/or solutions consulting, with a preference for experience in the creative or technology industries
- Strong history of successfully navigating customer challenges to resolution
- Strong history of sales quota or customer success metric attainment and achievement
- Previous experience working as a trusted advisor to drive business value and sales expansion opportunities
- Proven experience as a self-motivated, collaborative, and responsible professional who is passionate about exceeding client expectations
- Familiarity with creative software, including Creative Cloud and other related products such as Canva or Figma, is a plus
- Bachelor’s Degree or equivalent work experience
Responsibilities
- Build and maintain strong relationships with customers, understanding their needs, and ensuring their satisfaction with Adobe’s products and services
- Assist customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and maximize the value they derive from it
- Position Adobe’s complementary product offerings aligned to Creative Cloud in relevant and value-focused ways, ensuring the customer is engaging across the complete Cloud portfolio, including tools such as our core creative applications, Firefly, Frame.io, and Adobe Express
- Maintain deep product knowledge and customer best practices across our Creative Cloud suite
- Create and deliver product value presentations and point-of-view documents to customer collaborators and executives
- Align with internal stakeholders such as Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to guide the customer through successful launch, adoption, and value realization
- Help identify opportunities for growth within accounts, closely aligning with other internal stakeholders
- Be accountable for customer’s overall success with Adobe’s Creative Cloud platform including activation, engagement, adoption, expansion, and health scores
- Gather customer feedback, analyze trends, and provide valuable insights to the product development team to drive continuous improvement and enhance the product’s features and functionality
- Identify customers with deployment risk and partner with an Account Manager to create and implement get-well plans
Preferred Qualifications
- Resourceful: Able to prioritize, multi-task, and perform effectively in ambiguous environments
- Communicative: Exceptional presentation and interpersonal skills
- Influential: Strong relationship management skills; proven ability to effectively navigate organizations and champion joint partnerships
- Engaging: Highly effective at leading and facilitating executive meetings and engaging with the C-Suite and also end users
- Available to travel up to 50%