Rich Content Developer – Help Center

Rich Content Developer – Help Center

Requirements

• Proven experience in creating educational content, e-learning modules, or instructional materials.
• Familiarity with learning management systems (LMS) and e-learning software
• Strong background in content optimization to assess effectiveness and identify areas for improvement.
• Knowledge of content customization techniques.
• Prior experience with generating high-quality video content in front of and behind the camera.
• Excellent, professional English diction and communication skills (both verbal and written)
• Video editing, content creation, social media management
• E-learning development and/or instructional design
• Project management
• Self-starter with the ability to work as an effective department-of-one to architect, design, create, edit & publish media for all types of needs.

Responsibilities

• Develop and manage articles and content for internal and external knowledge bases and learning systems.
• Collaborate with subject matter experts to ensure accurate and relevant information.
• Prioritize tasks effectively to guarantee timely project completion.
• Contribute to the creation of interactive content and e-learning courses.
• Streamline existing content to enhance its quality and overall effectiveness.
• Manage and store media assets for easy recall, reuse, or modification by internal teams.

Preferred Qualifications

• Speaks professional/technical Spanish. French may also be considered
• Training and instructional design experience
• Strong storyboarding storytelling ability to engage and retain viewers through video media formats
• Experience in a contact center/call-center or other customer-facing help-service role is strongly preferred
• Experience with Cricut machines and/or a DIY/Maker/Creator is strongly preferred
• Ability to liaise effectively with member care leaders and engage with relevant data streams to prioritize, select and execute