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Client Services Representative
| Company | Terminix |
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| Location | Union City, NJ, USA |
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| Salary | $21 – $27 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- High school diploma or equivalent
- Some college preferred
- 1-3 years customer service experience
- Written and verbal communication skills
- Organizational and project management skills
- Ability to multi-task
- Skill with Microsoft Office applications
- Strong data entry skills
- Ability to learn new business unit software programs as needed
Responsibilities
- Answers customer/client requests or inquiries concerning services, products and problems/issues that may arise.
- Utilizes operational system to process service requests promptly.
- May be tasked to work in one or multiple queues/skill sets over various customer contact channels.
- Utilizes automated systems to initiate and complete service authorizations and to handle partner requests.
- Escalates repeated issues or unsatisfactory service concerns to Quality Assurance, Client Service Manager or National Account Executive when appropriate.
- May perform other duties as assigned by management.
- Scheduling appointments, coordinating with technicians, resolving issues, and ensuring timely delivery of services while maintaining strong customer relationships.
Preferred Qualifications
