Senior Account Manager
| Company | MiQ |
|---|---|
| Location | Chicago, IL, USA, New York, NY, USA, Denver, CO, USA |
| Salary | $90000 – $105000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Minimum 4-6 years of advertising technology and/or media planning experience
- Proficient in Google Campaign Manager, Sizmek MDX, Salesforce, and Atlassian (JIRA)
- Experience with Tag Management Systems a plus!
- Adept understanding of the advertising industry, and a curiosity of what the future holds
- Sound understanding of the digital programmatic ecosystem and the vendor-agency-advertiser dynamic
- Competitive ‘winning’ mentality
- Experience working with Tier 1 agency and client direct clientele
- Commercial experience – clear evidence of servicing advertisers to a high standard and growing business from ‘one-time deals’ to strategic partnerships measured through revenue and/or business line growth
- Proven ability to improve internal processes and share knowledge across internal/external stakeholders
- Involvement in a high energy work environment with ability to deliver on tight deadlines
- A+ presentation skills with the ability to turn data points into a compelling media story
- Strong written and verbal communication skills with internal/external team members
- Ability to take abstract ideas and translate them into actionable solutions
- Detail-oriented with an ability to prioritize projects/tasks simultaneously and to completion
- Eager to learn new systems, technologies, and advertising techniques
- Expertise with the Microsoft Office Suite
- Alignment with MiQ’s core values
- A can-do attitude to provide energy, drive and enthusiasm
- A dream to grow your career as the company scales
Responsibilities
- Accomplish tasks on time and to a high quality, managing different deadlines and priorities
- Craft and present best in class insight reports that blend campaign performance and real business challenges, telling a story with our MiQ data
- Contribute to business growth by identifying incremental opportunities, grow accounts & strategize new solutions on an ongoing basis, including recommendation of additional products to expand channels
- Support a portfolio of clients and ensure that all are performing optimally; working in partnership with Trading team to ensure campaigns are pacing as desired
- Implement campaign optimizations with Trading team and deliver client reporting + optimization commentary
- Provide incremental forecasting across your book of business
- Create client development plans + strategies that support retention and growth
- Organize internal and external stakeholders and multiple milestones
- Lead internal pod syncs and client status calls to ensure all stakeholders remain up to date on current needs
- Confirm all relevant information needed for successful campaign is received as part of launch email (checklist provided)
- Troubleshoot campaign challenges alongside team
- Schedule ongoing check-ins with team + client
- Ensure timely delivery of all client reporting and ad hoc requests
- Collaborate and build relationships with internal teams to encourage ongoing thought leadership & MiQ product diversification
- Contribute to feedback loop with Product team, serving as advocate for your client and sharing back any needs or enhancements for internal tools and partnerships
- Foster the growth and development of junior team members as they learn the skills needed to be a strong Account Coordinator or Account Manager
- Be a change agent for the National AM team, working on key initiatives that impact the larger MiQ team
- Establish relationships with key stakeholders to develop rapport, attend meetings in person when possible
- Attend all AM-related trainings and completion of Accreditation modules to ensure product knowledge remains current
- Collaborate with cross-functional members of commercial team to deliver custom client solutions and upsell to clients
- Provide crisp and clear communication to external partners/clients or internal stakeholders; flexing communication style to persuade others and influence positive outcomes
- Proactively seek opportunities to go above and beyond for clients
- Attend weekly pod syncs and regional Board (client performance review) meetings, keeping all teams aligned on any updates and/or next steps
- Explain strategy & optimizations to internal & external partners
- Articulate to clients how MiQ’s agnostic approach and Trading technology/ expertise sets us apart
- Serve as critical Sales support in order to take on more internal tasks that will allow Sales more time in-market – take lead on client communications with existing clients
- Act with curiosity, finding new and better ways of working, and open to trying new ideas/processes
- Strategize within AM department and the Commercial pod to grow and develop existing client business
- Serve as guide to lead more junior team members in development of strategic skillset – showcasing proactive advice to help our clients solve their business challenges
- Stay close with clients by reading related company news or industry trades, attend earnings calls to serve as a trusted advisor to both internal teams and clients
Preferred Qualifications
- Experience with Tag Management Systems a plus!